Studio 1 Salon does not refund services fees inasmuch as the service has been rendered. However, if a guest is unhappy with their service, we do request the opportunity to redo the service for them to their satisfaction. The guest may see the same stylist or request a new stylist. Studio 1 stands behind the professionalism and talent of all our stylists, but understands from time to time different personalities and levels of education make better matches than others.
RETURN POLICY OF RETAIL PRODUCT
The stylists and Studio 1 Salon, strive for haircare excellence! We strongly believe in our Professional Retail lines, that we recommend for use at home. If for any reason you are unhappy with the retail product purchased, you have two weeks to return the product for an even exchange of another professional product.
All sales on makeup and skincare that have been opened, is final.
RETURN POLICY OF ALL FLAT IRONS, BLOW DRYERS AND CURLING IRONS
All sales are final. Please keep the box and return it to the manufacturer. Studio 1 Salon does not offer refunds, returns or store credit for these items.
Appointment times are very important to your stylist and missed appointments result in lost income to them. Therefore we kindly request at least a 24 hour notification for appointment changes or cancellations. If you are scheduled for a weekend or evening appointment (highest in demand) and/or a color service, we respectfully request a 48 hour cancellation notice.
If there is any type of inclement weather forecasted such as snow. Our philosophy is, appointments can always be rescheduled, lives cannot. If we close the salon due to weather, we will contact you immediately to reschedule your appointment.
GUEST UNDER 18
We request that an adult accompany a child or young adult when receiving a chemical service. The guardian that is responsible for payment of service must agree to the consultation, prior to the service.
COMMENTS OR QUESTIONS
We love to see you smile! Please let us know how we can better to serve you. If you had a great experience, please pass that on to us so we may recognize your favorite stylist. Email: [email protected]
Please know your referral is our best compliment!